> For the complete documentation index, see [llms.txt](https://docs.scaleconnect.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.scaleconnect.com.au/scaleconnect-docs/help-centre/support.md).

# Support

Get in touch

<details>

<summary><i class="fa-messages">:messages:</i> <strong>In-App Support</strong></summary>

Click the help icon in the bottom-right corner of ScaleConnect to chat with the team. We respond within a few hours during business hours (AEST).

</details>

<details>

<summary><i class="fa-envelope">:envelope:</i> <strong>Email Us</strong></summary>

<support@scaleconnect.com.au> for partnership enquiries, data requests, or anything that doesn't fit the widget.

</details>

<details>

<summary><i class="fa-slack">:slack:</i> <strong>Slack Community</strong></summary>

Join the [community](https://github.com/scaleapp-au/scaleconnect-docs/blob/main/help-centre/join-the-community.md) for tips, discussions, and a direct line to the team.

</details>

{% @arcade/embed url="<https://app.arcade.software/share/ZIJ6RspdAbJeqVAx0mO7>" flowId="ZIJ6RspdAbJeqVAx0mO7" %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.scaleconnect.com.au/scaleconnect-docs/help-centre/support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.