> For the complete documentation index, see [llms.txt](https://docs.scaleconnect.com.au/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.scaleconnect.com.au/scaleconnect-docs/join-the-community.md).

# Join the Community

ScaleConnect is built alongside the brokers who use it. The Slack community is where that happens — it's where you hear what's coming, tell us what's missing, and connect with other brokers figuring out the same things you are.

It's free. It takes 30 seconds. And the conversations there directly shape what gets built next.

***

## Get In

1. Click the invite link below (or ask your Scale contact to send one).
2. Sign in with an existing Slack account, or create one — it's free.
3. Say hello in **#general**. That's it.

{% hint style="info" %}
If the link has expired, message us via in-app chat or email **<support@scaleconnect.com.au>** and we'll send a fresh one straight away.
{% endhint %}

{% hint style="info" %}
Already have a Slack workspace for your brokerage? No problem — Slack supports multiple workspaces. The ScaleConnect community sits alongside yours in the sidebar.
{% endhint %}

***

## What's Inside

<table><thead><tr><th width="217.1171875">Channel</th><th>What it's for</th></tr></thead><tbody><tr><td><strong>#general</strong></td><td>Announcements, introductions, and community-wide conversations</td></tr><tr><td><strong>#product-updates</strong></td><td>Release notes, new features, and what's shipping next</td></tr><tr><td><strong>#feature-requests</strong></td><td>Suggest and vote on features you want to see built</td></tr><tr><td><strong>#tips-and-tricks</strong></td><td>Broker workflows, simulator techniques, and ScaleAI prompts that change the game</td></tr><tr><td><strong>#support</strong></td><td>Quick help from the Scale team and other brokers</td></tr></tbody></table>

***

## Your Feedback Actually Gets Built

This isn't a suggestion box that goes nowhere.

When you post a feature request or vote on one in Slack, it goes straight into our development pipeline. Our AI agent monitors the community and scopes out requests in real time — meaning your idea can go from a Slack message to a planned feature in the same day.

We run regular polls in **#feature-votes** so you can upvote the features that matter most to your practice. The most-requested ideas get prioritised, and you'll see them show up in **#product-updates** when they ship.

You're not just using the product — you're helping build it.

***

## What Else You Get

* **Early access** — Hear about features before they hit the [release notes](broken://pages/NFCuMsArzMNaKK9p6JbA), and occasionally get beta access to try things first.
* **No ticket queues** — Ask a question and get a real answer from someone who built the thing. Conversations, not case numbers.
* **Broker-to-broker** — See how other brokers present strategies to clients, structure their workflows, and get more out of ScaleAI. The best ideas come from people doing the same work you are.
* **Live sessions** — Periodic walkthroughs, Q\&As, and deep-dives on new features. Casual, not corporate.

***

## Other Ways to Stay Connected

|                      |                                                                                      |
| -------------------- | ------------------------------------------------------------------------------------ |
| **In-app chat**      | Click the help icon inside ScaleConnect for live support                             |
| **Feature requests** | [Submit a request](/scaleconnect-docs/feature-requests.md) any time through the docs |
| **Release notes**    | [See what's new](broken://pages/NFCuMsArzMNaKK9p6JbA) with every update              |


---

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